All orders placed on our website are subject to acceptance. We always do our best to accept an order, but sometimes we might have to reject it for reasons outside our control. If this is the case, we’ll email you as soon as possible to say why.
When you order online we’ll send you two emails
- The first confirms that we’ve received your order – we’ll send this shortly after you’ve placed it.
- The second confirms your order has been accepted and is on its way – we usually send this on the next working day.
If you haven’t got these emails
We might need more info from you. We’ll try to contact you, but if we haven’t got hold of you yet, please email us as firstname.lastname@example.org