Returns Policy (including Sale items)

Exclusions

• Dyed/Customised Items including swatches (we advise you try for size prior to agreeing to dye).
• Made to order products (i.e. items made in your own material, items jewelled to your specification).
• Shoe Accessories such as innersoles and foot care products – unless unopened, unused and in original packaging.
• Any items purchased in SALE beyond 14 days after delivery.
• These conditions do not affect your statutory rights.

• Ensure you enclose the dispatch note in the parcel you are returning.
• You will be responsible for the return delivery costs.
• The refund for the goods returned will be in the form of the original payment.
• We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless if the product is faulty or an error on our part. If you receive a refund, the cost of return shipping will be deducted from your refund. For UK Mainland purchases, we will refund £4.99 for refund or exchange reason "Trying sizes" to cover cost of postage.
• If you are shipping an item over £100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Please do not send your purchase back to the manufacturer.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Northern Ireland & International Exchanges

Sale Items